Uber Flies High With Airport Comfort Lounges

The pop-up is the brand’s second venture into airport terminals.

License Global

December 19, 2019

1 Min Read

Chicago O’Hare International Airport now has a new way to make passengers comfortable before they board the plane, in the form of an Uber Comfort Lounge.

Airport goers will have all of the perks of a private lounge without the cost of a membership fee as part of the lounge which debuts next month. The space comes in partnership with Clear Channel Airports and Tool of North America. It aims to promote Uber’s new Comfort Class ride experience which serves as a mid-tier option for the brand.

At the lounge, Uber ambassadors greet travelers with a complimentary non-alcoholic drink as well as a “comfort package” with earplugs, travel wipes, socks and a face mask. Noise cancelling headphones and reclining leather chairs are available inside as well.

The Uber Comfort Lounge is available to every traveler in the terminal, and each will receive a promo code for a discount on an Uber Comfort ride.

The Comfort Lounge is rumored to move on to different airports in the future.

“We’re looking at all the different options to help airport passengers use Uber in a more comfortable manner,” says Harsha Chandra Shekar, business development lead, Uber in an interview with AdWeek. “Airports are very important to Uber’s business model […] They’re often longer trips and they add up to a significant part of our revenue. We’re focused on continuing to invest in our presence at airports. We don’t have any specifics to disclose, but we’re just getting started here.”

The Uber Comfort Lounge will be available at O’Hare International Airport until Jan. 3.

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