January 21, 2021
Clarins is using Vee24's customer engagement platform to bring its exceptional in-store experience online. With Vee24, Clarins will deliver a Virtual Boutique experience that offers one-to-one, personalized consultations with its beauty coaches.
Clarins chose to partner with Vee24 because of its ability to flawlessly provide immersive, live experiences virtually, as well as for its enterprise-grade, reliable and scalable platform.
"Vee24 is excited to be working with Clarins to bring its service, product advice and skincare knowledge online with virtual beauty consultations," says Priya Iyer, chief executive officer, Vee24. "Clarins pulls out all the stops to connect with and delight their customers and are continuing to lead in the skin care industry with the launch of their Virtual Boutique. Vee24's multi-experience platform is
With Vee24's modular platform, including VeeStudio and VeeScheduler, Clarins is bringing the in-store, real shopping experience online with the Virtual Boutique. Clarins' forward-thinking online strategy uses Vee24's video and appointment setting technology to offer personalized consultations that a customer can request immediately or schedule at their leisure.
The Clarins beauty coaches and guest influencers have a high-end, multi-camera set-up that enables them to connect face-to-face with customers, as well as provide close-up, high-definition shots of products and application techniques.
"At Clarins, our products are the result of a 60-year dialogue with our customers, and it's always been our passion to make their lives more beautiful," says Emilie Maunoury, digital, ecommerce and CRM Director, Clarins U.K. "Vee24 is helping Clarins become the leader in creating unique online experiences for customers. We are excited to introduce the Virtual Boutique to give our customers access to experienced beauty experts and show off our amazing products."
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