April 6, 2018
• The “No Quibble” Return Policy for Recalled Products. The company believes when a product is recalled, the most important thing is to get that product out of children’s hands. To that end, Toys “R” Us has instituted a “no quibble” policy when it comes to product recalls. This means all Toys “R” Us stores nationwide will take back recalled product whether it was purchased at Toys “R” Us or not—with or without a receipt.
• Additional Testing Requirements for Manufacturers. Toys “R” Us has sent updated safety assurance protocols to each of its manufacturers and notified them that the company now requires themto test every product shipment sent to Toys “R” Us stores. While mandatory testing of products has always been required, the company believes that it was not happening frequently enough.
• Continued Support for Legislation. For several months, Toys “R” Us has been working in partnership with federal legislators to advocate for more funding and staffing for the Consumer Product Safety Commission. The company also advocates the introduction of production code stamping of products so retailers and consumers can easily identify specific recalled items.
• Zero Tolerance Policy for Potentially Unsafe Product. As a global toy retailer, if, at any point, Toys “R” Us finds a product in any of its operations worldwide that does not meet the company’s high safety standards, it takes immediate and decisive action to remove this product from all its stores. Toys “R” Us believes it should always act on behalf of the consumer, regardless of whether a product recall has been announced, while manufacturers and regulators determine the need for official action.
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